Terms and Conditions for All Meats

Effective Date: [10/10/2023]

1. Acceptance of Terms

Welcome to All Meats ("We," "Us," or "Our"). By using our website, mobile application, or any related services (collectively referred to as the "Platform"), you agree to abide by these Terms and Conditions. If you do not agree with these terms, please do not use our Platform.

2. User Accounts

2.1. To be a user of this website you must be at least 18 years old to create an account on our Platform.
2.2. You are responsible for maintaining the confidentiality of your account credentials.
2.3. You are responsible for all activities that occur under your account.

3. Use of the Platform

3.1 You may use the Platform for lawful purposes only.
3.2 We reserve the right to refuse service to anyone for any reason at any time without notice.
3.3 You may not engage in any activity that disrupts or harms the Platform's functionality or security.
3.4 You may not use the Platform to engage in fraudulent or illegal activities.

4. Purchases and Payments

4.1 All purchases made on our Platform are subject to availability.
4.2 Prices and product descriptions are subject to change without notice.
4.3 Payment for orders is processed securely through our payment partners.
4.4 You agree to pay all charges associated with your orders.

5. Delivery and Returns

5.1 We aim to deliver orders promptly, but delivery times may vary.
5.2 Our Return Policy governs the return and refund process.

6. Intellectual Property

6.1 All content and materials on the Platform, including logos, trademarks, and text, are our intellectual property.
6.2 You may not use our intellectual property without our express permission.

7. User-generated Content

7.1 Users may post content on the Platform (e.g., reviews or comments).
7.2 We reserve the right to moderate user-generated content and may remove inappropriate or violating content.
7.3 Users retain copyright to their content but grant us a license to display, distribute, and use such content on the Platform.

8. Liability for User Actions

8.1 Users are responsible for their actions on the Platform, including user-generated content.
8.2 We are not liable for any user-generated content or interactions.

9. Partnerships with Vendors, Riders, and Suppliers

9.1 Our platform partners with vendors, riders, and suppliers to provide our services.
9.2 Additional terms and conditions may apply to these partnerships, and users agree to abide by them when using associated services.

10. Privacy

10.1 Your use of the Platform is also governed by our Privacy Policy.

11. Termination

11.1 We reserve the right to terminate or suspend your account for violations of these Terms and Conditions.
11.2 Termination may result in the loss of access to your account and any associated data.

12. Disclaimers

12.1 We provide the Platform "as is" and make no warranties regarding its accuracy or availability.
12.2 We are not responsible for any content provided by third parties.

13. Limitation of Liability

13.1 We are not liable for any damages, including indirect, incidental, or consequential damages, arising from your use of the Platform.

14. Governing Law and Legal Jurisdiction

14.1 These Terms and Conditions are governed by and construed in accordance with the laws of Kenya.
14.2 Any disputes or legal matters will be resolved in accordance with Kenyan law and jurisdiction.

14. Changes to Terms

15.1 We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and the "Effective Date" will be updated accordingly.

16. Contact Us

16.1 If you have questions or concerns about these Terms and Conditions, please contact us at:
WhatsApp: +254795199681
Email: info@allmeats.co.ke

Delivery Partner Terms and Conditions for All Meats

1. Acceptance of Terms

1.1. Welcome to All Meats ("We," "Us," or "Our"). By becoming a delivery partner on our platform, you agree to abide by these Delivery Partner Terms and Conditions. If you do not agree with these terms, please do not provide delivery services on our Platform.

2. Delivery Partner Account

2.1. You must provide accurate and up-to-date information during the delivery partner registration process.
2.2. You are responsible for maintaining the confidentiality of your account credentials.
2.3. You are responsible for all activities that occur under your delivery partner account.

3. Delivery Services

3.1. You agree to provide delivery services promptly and within the specified timeframe.
3.2. You must adhere to the delivery instructions provided by customers through the platform.
3.3. We reserve the right to cancel or reassign deliveries as needed.

4. Vehicle and Equipment

4.1. You must use a roadworthy vehicle and equipment suitable for the safe transportation of meat and related products.
4.2. Your vehicle must be properly registered, insured, and compliant with all relevant laws and regulations.

5. Delivery Standards

5.1. Deliveries must be handled with care to ensure the quality and safety of the products.
5.2. You must follow hygiene and safety guidelines when handling meat products.
5.3. Any damage or quality issues during delivery should be reported promptly.

6. Payment and Compensation

6.1. Compensation for delivery services will be provided according to the agreed-upon terms, which may include delivery fees, bonuses, or incentives.
6.2. Payments will be processed within the specified timeframe.

7. Availability and Scheduling

7.1. You have control over your availability for delivery services.
7.2. We encourage you to communicate your preferred hours of operation in advance.

8. Privacy and Data Protection

8.1. You must adhere to the effective data protection laws and privacy regulations when handling customer data during deliveries.
8.2. You must use the data availed only for the intended purpose.
8.3. The platform will also take necessary measures to protect customer data.

9. Termination

9.1. We reserve the right to terminate or suspend your delivery partner account for violations of these Delivery Partner Terms and Conditions or any other platform policies. Termination may result in the cessation of delivery services.

10. Communication Channels

10.1. Clear communication channels will be provided to facilitate inquiries, support, and conflict resolution between delivery partners and the platform.

11. Legal Jurisdiction

11.1. Any disputes or legal matters involving delivery partners and the platform will be resolved in accordance with Kenyan law and jurisdiction, as specified in the platform's Terms and Conditions.

12. Additional Policies

12.1. Delivery partners must also comply with any additional policies, guidelines, or agreements provided by the platform that relate to their specific services.

13. Safety Protocols:

13.1. Delivery partners must follow safety protocols and guidelines when handling and delivering meat and related products. This includes:
13.2. Safe storage, ensuring meat products are stored at the appropriate temperature to maintain quality and safety.
13.3. Safe handling practices to prevent cross-contamination and ensure the hygiene of products.
13.4. Safe transportation to prevent spills, leaks, or damage to meat products during transit.
13.5. Compliance with all relevant food safety regulations and standards.

14. Uniform and Identification:

14.1. If applicable, delivery partners may be required to wear a designated uniform or carry identification provided by the platform. This helps maintain a professional appearance and promotes brand recognition.

15. Vehicle Maintenance:

15.1. Delivery partners are responsible for the regular maintenance and cleanliness of their vehicles. Regular maintenance ensures safe and reliable deliveries.

16. Reporting Incidents:

16.1. Delivery partners should promptly report any incidents, accidents, or issues that occur during deliveries. This includes notifying the platform of product damage, accidents, or customer disputes.

17. Environmental Responsibility:

17.1. We encourage delivery partners to adopt environmentally responsible practices, such as minimizing carbon emissions and adopting eco-friendly delivery methods whenever possible.

18. Suspension and Termination:

18.1. The platform reserves the right to suspend or terminate a delivery partner's account if they repeatedly violate safety or quality standards. Suspension or termination may occur if a delivery partner does not adhere to safety protocols.

19. Insurance Requirements:

19.1. Delivery partners may be required to maintain appropriate insurance coverage, such as liability insurance, to ensure coverage in case of accidents or mishaps during deliveries.

20. Legal Compliance:

20.1. Delivery partners must fully comply with all relevant local laws and regulations governing the transportation and delivery of meat products. Non-compliance may result in account suspension or termination.

21. Compensation Disputes:

21.1. In the event of disputes related to compensation or payments, the platform will mediate and work towards a resolution that is fair to all parties involved.

22. Conflict Resolution:

22.1 The platform has established procedures for conflict resolution between delivery partners and customers. This includes mechanisms for addressing customer complaints or disputes.

23. Training and Support:

23.1. The platform may offer training and support programs to delivery partners to enhance their skills, efficiency, and safety awareness during deliveries.

24. Communication:

24.1 The platform will provide clear channels and methods of communication between delivery partners and the platform. This includes updates, announcements, or changes in policies

Vendor Terms and Conditions for All Meats

1. Acceptance of Terms

Welcome to All Meats ("We," "Us," or "Our"). By becoming a vendor on our platform, you agree to abide by these Vendor Terms and Conditions. If you do not agree with these terms, please do not list your products on our Platform.

2. Vendor Account

2.1. You must provide accurate and up-to-date information during the vendor registration process.
2.2. You are responsible for maintaining the confidentiality of your account credentials.
2.3. You are responsible for all activities that occur under your vendor account.

3. Product Listings and Descriptions

3.1. You are responsible for accurately describing and pricing your products.
3.2. You must ensure that the products listed are available for purchase.
3.3. Any changes to product listings must be promptly updated on the Platform.

4. Orders and Fulfillment

4.1. You agree to fulfill orders promptly and within the specified timeframe.
4.2. We reserve the right to cancel or refund orders due to unavailability or non-compliance with our policies.

5. Pricing and Payment

5.1. You have control over setting the prices for your products.
5.2. We will collect payments from customers on your behalf and provide you with the agreed-upon proceeds after deducting applicable fees.

6. Delivery and Returns

6.1. You are responsible for the safe packaging and delivery of products.
6.2. Any returns and refunds will be processed in accordance with our Platform's Return Policy.

7. Product Quality and Safety

7.1. You must ensure that your products meet quality and safety standards.
7.2. If you sell raw meat or food items, they must adhere to health and safety regulations.

8. Intellectual Property

8.1. You retain the intellectual property rights to your product listings.
8.2. You grant us a license to display, distribute, and use your product listings on the Platform.

9. Reviews and Ratings

9.1. Customer reviews and ratings may be displayed alongside your products.
9.2. You may not manipulate or influence reviews or ratings dishonestly.

10. Compliance Reporting:

10.1. Vendors must promptly report any legal or regulatory issues that affect their products or operations on the platform. This includes, but is not limited to, product recalls, safety concerns, or changes in compliance with industry standards.

11. Regulatory Compliance:

11.1 Vendors are required to adhere to all relevant laws, regulations, and industry standards specific to the meat industry. This includes compliance with food safety regulations, labeling requirements, and other industry-specific regulations.

12. Vetting and Onboarding:

12.1. The platform will conduct a vetting and onboarding process for new vendors. This may include requesting specific documentation, certifications, or licenses, depending on the nature of the products being sold.

13. Exclusivity:

13.1. Any exclusivity agreements or arrangements with vendors or specific product categories will be governed by separate agreements and will not be covered by these Terms and Conditions.

14. Pricing Adjustments:

14.1. Vendors may adjust product prices as needed, but any changes should adhere to the guidelines and limitations specified by the platform. Price changes should be made transparently and promptly updated on the platform.

15. Data Protection:

15.1. Vendors must comply with data protection and privacy regulations when handling customer data, and they must not misuse or mishandle such data. The platform will also take necessary measures to protect customer data.

16. Termination Procedures:

16.1. The platform reserves the right to terminate or suspend vendor accounts for violations of these Vendor Terms and Conditions or any other platform policies. Termination may result in the removal of product listings and any associated data.

17. Insurance Requirements:

17.1. If applicable, vendors may be required to maintain liability insurance or other relevant insurance coverage for their products or operations on the platform. Insurance requirements, if any, will be communicated separately.

18. Communication Channels:

18.1. Clear communication channels will be provided to facilitate inquiries, support, and conflict resolution between vendors and the platform. Vendors are encouraged to use these channels for timely responses.

19. Legal Jurisdiction:

19.1. Any disputes or legal matters involving vendors and the platform will be resolved in accordance with Kenyan law and jurisdiction, as specified in the platform's Terms and Conditions.

20. Additional Policies:

20.1. Vendors must also comply with any additional policies, guidelines, or agreements provided by the platform that relate to their specific products or services.

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